Describe the system, not just the symptom
For duct or dryer vent work, explain what you have noticed and where the equipment is located. If known, include the number of HVAC systems or where the dryer vent exits. For a fireplace or chimney request, tell us whether it is gas or wood-burning and whether you need cleaning, an inspection or a repair assessment. Do not climb onto a roof or enter an unsafe space to gather details.





